Absolutely! We accept a variety of commercial plans and can handle the billing for you. However, please note that we do not accept Medicare or Medicaid. If we’re out-of-network, no worries—we’ll provide you with a superbill that you can submit to your insurance company. We recommend reaching out to your insurer to confirm coverage and reimbursement details.
Many insurance companies require prior authorization for certain medications prescribed by your psychiatric provider. Keeping your insurance information on file helps our administrative team assist with the authorization process and avoid unnecessary delays.
Yes. Some of the psychiatric providers supported by Dynamic Emotional Wellness care for children and adolescents. Availability, age requirements, and in-person or telehealth options vary by provider and location.
The providers prefers a credit card be on file for any missed appointment charges or in case you forget to
bring payment at the time of the visit. This also helps to keep the office more efficient by spending less
time with the collections process.
That’s fine. We accept Cash Check or Credit Card for payment BUT payment IS EXPECTED at the time of your visit. Please be aware there will be a $25.00 charge for any returned checks.
Please call with a credit card or send a check or bring in payment BEFORE your next scheduled visit.
As explained in the paperwork you filled out at your initial visit, you are responsible to cancel your appointment 24hours prior to the date and time. We can allow 1 courtesy missed appointment but ALL future missed appointments will be charged at FULL FEE.
Your patient portal is your secure hub for managing care. You can:
Tip: Download the CharmHealth mobile app on iOS or Android for easy access on the go.
will be charged at FULL FEE.
First, check your email’s Spam/Junk folder for the invitation link. If you still can’t find it or need a password reset, please contact our office at 877-339-2873 option 2 and we’ll gladly resend your setup link.
You can join your appointment in two ways:
To ensure a smooth session, you will need:
If the video fails or the connection drops, don’t worry—your provider will attempt to reconnect or will call your phone directly at the number listed on your account to continue the appointment.
We specialize in medical/psychiatric management with supportive therapy and collaborate with trusted external therapists for ongoing counseling.
We have a list of trusted therapists we’ve worked with for years. Your provider can provide this list or may match you with qualified external therapists based on:
You can request a referral during your scheduled consultation or by sending a message to your provider directly through the Charm Patient Portal.
Once your intake paperwork is reviewed, we will email you a secure link to access the testing portal via CNS Vital Signs. Please watch your email inbox for an invitation from [email protected]. Please be sure to follow all instructions in the email, and note that you will have 7 days to complete the testing before the link expires.
If your link expires, please contact our office via the Charm Patient Portal, email, or phone, and we will be happy to resend the testing link to you.
There is a separate testing fee of $300 for this service. This fee covers the neurocognitive testing and scoring that your provider will review during your appointment and is billed separately from your regular office visit.
The testing typically takes about 30–60 minutes. We ask that you complete the test in one sitting to ensure accurate results.
To ensure the best experience, please complete your test in a quiet, distraction-free environment. If you are completing the test virtually, please ensure you have a stable, high-speed internet connection.
For new patients, we require all intake questionnaires to be completed at least 3 days prior to your scheduled appointment so your provider can review the necessary information.
